Privacy Policy

1. Introduction

Pfender Marketing Co. ("PMC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit pfendermarketing.com ("Site") or engage our services.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and website URL submitted through our contact form
• Service preferences and budget range indicated in form submissions
• Any additional information you share via email, phone, or other communication

Information collected automatically:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referral source
• Cookies and similar tracking technologies (see Section 6)

Information collected through analytics:

• We use Google Analytics (GA4) to understand how visitors interact with our Site. This data is aggregated and anonymized where possible.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Provide, maintain, and improve our services
• Communicate with you about services, updates, or follow-ups related to your inquiry
• Understand how visitors use our Site to improve the user experience
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share data with trusted tools and platforms used to operate our business (e.g., form processing, email, analytics). These providers are bound by their own privacy policies and are only given access to information necessary for their function.
• Legal requirements: We may disclose information if required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain contact form submissions and communication records for as long as necessary to fulfill the purpose for which they were collected, maintain business records, and comply with legal obligations. If you would like your data deleted, contact us (see Section 11) and we will process your request within 30 days.

6. Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your experience and collect analytics data.

Types of cookies we use:

• Essential cookies: Required for basic Site functionality such as session management.
• Analytics cookies: Used by Google Analytics to understand visitor behavior. These cookies collect anonymized data about how you use our Site.
• Session storage: Used to remember your preference if you dismiss the notification bar on our Site. This data is not transmitted to any server and is cleared when you close your browser.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. Google Analytics

We use Google Analytics 4 (GA4) to analyze Site traffic. Google Analytics uses cookies to collect information about your use of the Site. This information is transmitted to and stored by Google. We have configured GA4 to anonymize IP addresses where applicable.

For more information on how Google handles data, visit Google's Privacy Policy at https://policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, contact us at joe@pfendermarketing.com. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information. We do not sell personal information.
• The right to non-discrimination for exercising your CCPA rights.

To submit a CCPA request, contact us at joe@pfendermarketing.com or call 717-371-6816.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting to this page. We recommend reviewing this page periodically. The "Last Updated" date at the top indicates the most recent revision.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

717-371-6816joe@pfendermarketing.com

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